Heavenly Goddness Necklace

Dainy Mello jewellery is finely handcrafted in Vancouver, BC Canada using unique genuine freshwater pearls and high quality metals. Our pieces are designed with timeless styles and twists of playfulness.
We have created our pieces with the thought in mind of every day styling all the way to high end concepts making our unique designs and collections appealing for the vast ever changing lifestyles of our Dainy Mello family.

Final Sale and Returns Policy

At Dainy Mello, we value your satisfaction and strive to provide clear and fair policies. Please review the following important details:

Final Sale Items:

• All jewelry items and custom-made products are final sale and cannot be returned or exchanged. Customization can take up to 20 weeks or longer.
• Items purchased with promotional discounts are also final sale. We recommend reviewing the terms and conditions of any discount code before purchasing.

Returns:

• For eligible clothing items, we offer a 7-day return policy from the date of receipt.
• To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached, and in their original packaging. You must also provide the receipt or proof of purchase.
• A $10 return shipping and restocking fee will be deducted from your refund.

Damages and Issues:

• Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us within 48 hours so we can address the issue promptly.

Unforeseen Events (Duties & Taxes):

• Any additional duties, taxes, or unforeseen charges during shipping are the buyer's responsibility. Check with your local customs office for potential costs before purchasing.

Exchanges:

• Certain items, including sale items, personalized items, hair accessories, and jewelry care and accessories, cannot be exchanged.

Refunds:

• We will notify you once we have received and inspected your return. If approved, the refund will be processed to the original payment method minus the $10 restocking fee. Please allow time for your bank or credit card company to process and post the refund.

Exceptions/Non-Returnable Items:

• Sale items, personalized items, hair accessories, jewelry care and accessories, and gift cards cannot be returned or exchanged.

For any questions or concerns about your return, or if you need to initiate a return, please contact us at info@dainymello.com. We're here to help ensure a smooth shopping experience.

Q: How long would it take to receive my order?

A: Once your order has been placed we take 3-5 days to process and create your customized piece, this can take 1 - 14 business days within Canada. 

* International standard shipping can take 3 weeks.

Expedited Shipping is available at an additional charge

Please use the tracking number to check on your estimated delivery time . 

NOTE: International Small Air parcels usually don't have the tracking number 

Q: What happens in the case of my parcel is lost or stolen?

A: Dainy Mello is not responsible for lost and/or stolen packages. After an order is confirmed we will send out the tracking information to you personally.

Pearls should be the last thing that you put on in the morning and the first thing you take off at night. Avoid contact with perfumes or creams, and simply wipe with a soft cloth to clean.