FAQ

 

Q:Are these real pearls?

A: Yes! 100% genuine freshwater pearls. So shapes will vary.

 

Q:What Metal are you using ?

A: That depends on the jewelry piece. We only use Silver/Gold Plated/Gold filled/Solid Gold for the metal material for more information please check each jewelry description.

 

Q: How do I take care my Dainy Mello jewelry 

A: Dainy Mello jewelry is easy to maintain.

For pearl items, use room temperature water with a drop of dish soap, lightly rub with a cotton swab or toothbrush, rinse and dry thoroughly with towel or allow it to air dry for up to 4 hours.
Metals pieces, use a jewelry cloth to clean it.

We recommend that you do not shower or sleep in your jewelry in order to keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, sunscreen, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep sparkling for you! Storing your jewelry in the jewelry bag will also provide longevity.

Q: What sizes of clothing does Dainy Mello offer?

A: Dainy Mello currently stocks one size that fits anyone from 0-12. However; customization of pieces can be looked into upon request. 

Please email info@dainymello.com for inquiring on customized pieces. 

 

Q:Where is the Dainy Mello jewelry made?

A: Handmade in North Vancouver BC

 

Q:Where is the Dainy Mello Clothing line made? 

A:Dainy Mello is 100% manufactured in Thailand 

With our precious partners proud single moms who work hard and dream big.

 

Q:Is Dainy Mello sold in Store 

A: Yes!

The Nooks in Kitsilano, Located at 1929 W 4th Ave in the heart of the W 4th shopping district 

The Nooks North Vancouver ,

Located at 125 Victory Ship Way #124, North Vancouver, BC V7L 0B2

YVR International Airport 

Domestic Departure-Discovery BC

Q:How long would it it take to receive my order ?

A: Once your order has been placed we take 3-5 days to process and create your customized piece, this can take 1 - 14 business days within Canada. 

* International standard shipping can take 3 weeks.

Expedited Shipping is available at an additional charge

 

Please use tracking number to check on your estimated delivery  time . 

*Current Covid-19 Situation might cause parcel delay for safety procedure.

 

Q:What happens in the case of my parcel is lost or stolen?

A: Dainy Mello is not responsible for lost and/or stolen packages. After an order is confirmed we will send out the tracking information to you personally.

 

Q:What if I forget to use my promo code?

A: Promo codes must be entered before the final sale. Upon final sale there is no adjusting of price. 

 

Q:What does "Dainy Mello"mean?

A:  It mean a sweet person with a huge sense of humour but chill at the same time. 

A : Dainy Mello was created with the vision of keeping our brand sweet and laid back with some twists of playfulness around every corner.