Q: Are these real pearls?
A: Yes! 100% genuine freshwater pearls.
Q: What metal are you using?
A: We use a variety of metals depending on the piece, including silver, gold-plated, gold-filled, and solid gold. Check each jewelry description for more information.
Q: How do I take care of my Dainy Mello jewelry?
A: For pearl items, use room temperature water with a drop of dish soap and gently rub with a cotton swab or toothbrush. Rinse and dry thoroughly. For metal pieces, use a jewelry cloth to clean. Avoid liquids, sunscreen, perfumes, lotions, and perspiration. Store your jewelry in the provided bag.
Q: What sizes of clothing does Dainy Mello offer?
A: Our pieces are one size fits all (0-12), but customization is available upon request. Email firstname.lastname@example.org for more information.
Q: Where is the Dainy Mello jewelry made?
A: Handmade in North Vancouver, BC.
Q: Where is the Dainy Mello clothing line made?
A: Dainy Mello is 100% manufactured in Thailand by our precious partners, proud single moms who work hard and dream big.
Q: Is Dainy Mello sold in stores?
A: Yes, at The Nooks in Kitsilano and North Vancouver, as well as at YVR International Airport.
Q: How long does it take to receive my order?
A: Processing takes 3-5 days and shipping takes 1-14 business days within Canada. International shipping can take up to 3 weeks. Use your tracking number to check on delivery time.
Q: What happens if my parcel is lost or stolen?
A: Dainy Mello is not responsible for lost or stolen packages. We will provide you with the tracking information for your order.
Q: What if I forget to use my promo code?
A: Promo codes must be entered before the final sale. We cannot adjust the price after the sale is complete.
Q: What does "Dainy Mello" mean?
A: It means a sweet person with a huge sense of humor who is also chill. We created Dainy Mello with a vision of being sweet, laid back, and playful.